To help us deal with your complaint, it is important to provide us with the full details and tell us what you would like us to do to resolve it.
For data protection purposes we can only deal with you, our customer, however, if you aren’t able to make the complaint yourself you can ask someone to make the complaint on your behalf. This will need to be confirmed to us in writing.
Your move manager will register your complaint. If you call us we will try to resolve your complaint on the telephone. If we can’t do this, we will agree with you what we can do. In some cases, we may need time to look into your complaint or ask you for additional information. If this is the case we will let you know and keep you updated as to when we will be able to provide you with a detailed response.